thepremierstoreselect.com is being used in conjunction with www.thepremierstore.com to handle highly anticipated online releases. The reason for this site is to handle high traffic in a short period of time and thus offer an overall better customer experience when trying to purchase these specific products.
Things you NEED know before attempting to place an order:
- All product links will be sent directly through Twitter @premierskate
- All orders placed on this site can only ship to the credit card billing address or your registered Paypal address. There will NOT be an available field to enter a shipping address.
- USA orders only
- At this time all customers will checkout as a guest and will not create an account therefore orders placed on this site will NOT fall under your normal "Premier" account
- You will receive an email confirmation with all of your order info upon purchase
- You will receive a shipping confirmation with all of your shipment details upon shipment of your order
- All of the normal Premier customer service is still available regarding your order
We appreciate all of our customers patronage and respect your privacy. Under no circumstances will we distribute, sell, loan, or rent any personally identifiable information, regarding our customers to any third party. All personal information collected during any purchase is strictly used for tracking and corresponding order information with our customers.
Should there be a factory defect or incorrect shipment we will gladly exchange the item for the correct product, provide store credit, or issue a credit to your credit card. Under these circumstances we will cover all costs involved in returning the merchandise.
We will accept general returns for full priced merchandise however we do not cover the return shipping costs. Please note that the original shipping fee is also non refundable. The reason for this is that we can not recoup said original shipping charge from the carrier.
We only accept returns and do not allow exchanges for a different product. For size or product exchanges please send your original purchase back for a refund and purchase the correct size or product at your convenience.
All returns must meet the following criteria:
Items must be shipped to the below address and received within 30 days of the original purchase.
10 Weston ST SE
Grand Rapids, MI 49503
All goods must be returned in original packaging (including manufacturers packing paper for footwear), with all factory tags still attached (including extra laces included with some footwear), and in MINT CONDITION.
FOOTWEAR RETURNS PLEASE READ: If you are returning shoes to us they must be shipped in a second protective box in addition to the manufacturers shoe box just as you would have received them from us. Any return we receive that has a shipping label on the manufacturers shoe box will be immediately refused and sent back to you. In other words the same way you received them from us.
All returns must be accompanied by your original receipt.